Privacy Policy

Effective Date: January 8, 2025

Last Updated: January 8, 2025

Trellis Controls LLC ("Trellis Controls," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our greenhouse climate control products, services, website, and SMS messaging services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, and billing information when you register for our services.
• Device Configuration: Settings and preferences you configure for your Trellis controller(s).
• Communications: Messages you send to us, including support requests and SMS responses.

1.2 Information Collected Automatically

• Device Telemetry: Sensor readings (temperature, humidity, soil moisture), actuator states, and system health data transmitted from your Trellis controller to our cloud platform.
• Usage Data: How you interact with our web dashboard and mobile applications.
• Log Data: IP addresses, browser type, and access times when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Operate and maintain your Trellis controller and cloud services
• Send SMS alerts and notifications about your greenhouse conditions
• Process commands you send via SMS to control your devices
• Provide customer support and respond to your inquiries
• Improve our products and develop new features
• Send service-related communications (not marketing)

3. SMS Messaging Terms

3.1 SMS Alerts and Notifications

When you register a Trellis controller and provide your mobile phone number, you may opt in to receive SMS messages from Trellis Controls. These messages include:

• Critical Alerts: Immediate notifications when sensor readings exceed your configured thresholds (e.g., temperature too high or too low), equipment failures, or system errors.
• Status Updates: Optional daily or periodic summaries of your greenhouse conditions.
• Action Confirmations: Confirmations when system changes occur (e.g., "Vents opened," "Heater activated").
• Two-Way Commands: You may send SMS messages to adjust controller settings or request status updates.

3.2 Consent to Receive SMS

By providing your phone number and enabling SMS notifications in your account settings, you expressly consent to receive text messages from Trellis Controls at the phone number provided. You understand that:

• Message frequency varies based on your alert settings and greenhouse conditions
• Message and data rates may apply depending on your mobile carrier plan
• Consent is not a condition of purchasing our products or services
• You can opt out at any time (see below)

3.3 Opting Out of SMS

You can stop receiving SMS messages at any time by:

• Replying STOP to any message from Trellis Controls
• Disabling SMS notifications in your account dashboard
• Contacting us at [email protected]

After opting out, you will receive a confirmation message and no further SMS messages unless you re-enable notifications. Note that opting out of SMS does not affect critical safety functions of your controller, which operate autonomously on-device.

3.4 SMS Help

For help with SMS messaging, reply HELP to any message or contact us at [email protected].

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We use third-party services (e.g., AWS for cloud hosting, SMS delivery providers) to operate our platform. These providers are bound by contractual obligations to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• TLS encryption for all data in transit between devices and our cloud platform
• Encrypted storage for sensitive data at rest
• Device-level certificate-based authentication
• Access controls limiting who can view your data

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Telemetry data may be retained for historical analysis and product improvement. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: